Shipping & Orders
Online orders will be processed within 24 business hours.
All orders over $55 (before tax) qualify for free ground shipping.
Everything else is shipped via ground for a flat rate of $10.
We currently only ship within the US. But we’re working hard to change that really soon!
Once shipped, you’ll receive an email with the tracking information.
Unfortunately, because orders are processed as early as same-day, it is not possible to change/modify/cancel an order once it has been received.
We believe very firmly in the quality of our products and will replace any damaged or defective product(s) within 90 days.
Please note however, that we do not offer refunds or exchanges for any other reason. Please read product descriptions carefully to ensure you’re aware of product size, materials, colors, etc. before purchasing.
We completely understand the frustration of a missing package. Unfortunately, we are not liable for stolen or misdirected packages. Your best bet is to file a claim with the postal service.
Oh no! This almost never happens. But if it does, please contact the store for support or more information.
Yes, all our crystals are 100% genuine. The only exceptions are fun human-enhanced crystals such as opalite, sandstone, and cherry quartz. These are made from natural materials, but they undergo specific processes to enhance the source material.
The short answer is: carefully! We do our research in seeking out reputable sellers with authenticity guarantees. We also ask a lot of questions about how and where crystals are sourced, and who is sourcing the crystals, rocks, or gemstones we are buying. We’re constantly learning about the many intersections of ethical sourcing and we hope to continually do better.
Handle your crystals gently and with care. Even though most are pretty sturdy, some can be rather delicate and can be damaged when handled roughly.
All of Ascend’s crystals are energetically cleansed and charged before shipping.
You’re welcome to perform your own cleansing ritual at home. Some common cleansing techniques include smoke, water, sound, moonlight, and salt.
We offer a range of materials to suit everyone’s needs.
Our fashion jewelry includes brass, copper brass alloys, and stainless steel.
Our semi-fine jewelry will include sterling silver, gold plated, gold filled, and solid gold.
Be sure to check product listings to learn more about each individual piece of jewelry’s specific metals and materials.
A little love goes a long way when it comes to caring for your jewelry, and handling with care will extend its lifespan.
Removing your jewelry before showering, swimming, sweating, and sleeping, and storing it in a cool, dry box or pouch when you’re not wearing it will keep it looking shiny and new for as long as possible.
Be mindful of products like perfumes, essential oils, lotions, or other acidic ingredients that might react with the jewelry if they make direct contact.
Gently polishing your jewelry with a clean cloth and keeping it away from direct sunlight will also keep it looking its best.
Reservations for services can be booked over the phone, online, or in person at the store (which we highly recommend during the busy season of Summer and Fall!).
But we also welcome store walk-ins if you’re feeling spontaneous.
Absolutely! You can request book a specific reader by calling the store or visiting us in store.
Each reading is unique and depends on the guide, the participant, and the technique being used…but you’ll always be treated with respect and kindness. You can feel free to ask any questions or voice concerns as everything will be kept confidential. And know that although your reader has a sincere desire to help you and will do their best, no one is capable of 100% accuracy all of the time.
You’ll be welcomed into a private room where you’ll place your finger / hand on a scanner where you’ll simply have your photo taken! Note that the camera will pick up on your energy in that exact moment, so we encourage you to relax, smile and have fun! After a few minutes you’ll be given your 2 or 15 report, along with a brief explanation. We also highly recommend pairing your aura photography with a reading for a more in depth experience. You can find more detailed information here.
Our healers will check in with you to better understand your intentions and boundaries. They will then customize your healing sessions to help you feel as safe and comfortable as possible.
Readings are incredibly personal and there’s always the possibility that you may not feel connected with your reader. As long as you let us know within the first five minutes of your session, we will happily offer a refund or book you with a different reader.
The Aura camera can’t heal you, but it can serve as a map to understanding your path to improved personal wellness. The camera uses biofeedback to read energy frequencies within the electromagnetic field surrounding your body.
For more information on the camera, science and color meanings, visit our Aura Photography Page.